Customer Service Advisor

Wolters Kluwer N.V

Mechelen, Belgium
Market competitive; not specified; benefits: meal ...
Hybrid (3 days in-office, 2 days remote)
Fluent in dutch, english, and french
Bachelor degree or equivalent
Experience with billing and accounting concepts
Wolters Kluwer N.V is seeking a Customer Service Advisor for their Legal Software department in Mechelen, Belgium. The role involves providing support to clients using their legal software, requiring strong analytical skills and fluency in Dutch, English, and French

Job Summary

  • You will be responsible for guiding customers in using legal software solutions like Kleos for case management and automation.
  • The role involves analyzing technical incidents, finding workarounds, and collaborating between first-line and second-line support teams.
  • Employees benefit from a flexible hybrid work policy allowing three days of remote work per week alongside extensive benefits.

Matching Summary

Match Score: 85

Wolters Kluwer N.V is seeking a Customer Service Advisor for their Legal Software department in Mechelen, Belgium. The role involves providing support to clients using their legal software, requiring strong analytical skills and fluency in Dutch, English, and French.

Salary

Market competitive; Not specified; Benefits: Meal vouchers, eco-cheques, 35 vacation days, hospitalization insurance

Skills & Requirements

Must-have

  • Fluent in Dutch, English, and French
  • Bachelor degree or equivalent
  • Experience with billing and accounting concepts

Nice-to-have

  • Strong troubleshooting and analytical mindset
  • Interest in ICT and willingness to learn
  • Proactive initiative and hands-on approach

Key Requirements

  • Bachelor level education
  • Fluency in Dutch, English, and French
  • Knowledge of MS Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter