As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Concierge role involves greeting customers, understanding their enquiries, and guiding them to appropriate channels while enhancing their experience through meaningful conversations.
CommBank supports Aboriginal and Torres Strait Islander Peoples through professional and personal community networks and encourages applicants to complete online assessments within 48 hours.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service skills
Excellent communication skills
Professional and approachable demeanour
Ability to manage customer expectations
Experience in financial services or retail
Part time availability for fixed roster
Nice-to-have
Genuine interest in financial wellbeing
Building personal connections with customers
Knowledge of digital banking technology
Interest in career growth within CommBank
Key Requirements
Proven track record in customer service
Experience in financial services, retail or hospitality