Senior Director, Customer Support – Enterprise Accounts, Client Experience & Escalations

ABC Fitness

Base: $145,000 -- $165,000 cad annually; bonus/equ...
Fully remote
Leadership in customer support
Experience with saas or enterprise
Strong collaboration skills
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic

Job Summary

  • Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic.
  • The Senior Director will lead the design and delivery of an enterprise support model, ensuring exceptional service for our largest clients.
  • We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

Matching Summary

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic.

Salary

Base: $145,000 -- $165,000 CAD annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Leadership in Customer Support
  • Experience with SaaS or enterprise
  • Strong collaboration skills

Nice-to-have

  • Growth mindset culture
  • Proactive engagement strategies
  • Diverse perspectives drive innovation

Key Requirements

  • Extensive leadership experience
  • Proven record in managing escalations
  • Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter