The role involves serving as a strategic advisor to business stakeholders to identify challenges and drive operational excellence across the enterprise
Job Summary
The role involves serving as a strategic advisor to business stakeholders to identify challenges and drive operational excellence across the enterprise.
You will define and align goals for ITSM transformation while leading end-to-end business analysis to deliver measurable business value through the ServiceNow platform.
Workday offers a flexible work approach requiring at least half of your time each quarter in-office or with customers, combined with a culture rooted in integrity and empathy.
Matching Summary
The role involves serving as a strategic advisor to business stakeholders to identify challenges and drive operational excellence across the enterprise.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
End-to-end business analysis leadership
Strategic ServiceNow product roadmap development
Cross-functional project delivery management
Nice-to-have
ServiceNow Admin or App Engine certification
Experience building processes for HR/Finance
Strong user-centric adoption approach
Collaborative global team environment
Innovation in emerging IT practices
Key Requirements
Minimum 12+ years ServiceNow design and implementation
ITIL Foundation Certification
Bachelor's degree in Computer Science or related field