Resident Facing Team Manager One Friargate, Station Square, Coventry, United Kingdom (incl. Northern Ireland) £39152 - £46142 Full Time Permanent Apply By 11 May, 2026 Posted On 27 April, 2026
Coventry City Council
Coventry, United Kingdom
Base: £39,152 - £46,142; bonus/equity: not specifi...
On-site
Front-facing customer service experience
Team management in fast-paced environment
Handling high volume of enquiries
Coventry City Council is seeking a Resident Facing Team Manager to lead their Customer Services department, which handles a high volume of inquiries from the public. The role focuses on enhancing customer experience and offers a pathway for career development within the council
Job Summary
The role serves as a front face for the organisation dealing with thousands of calls and emails weekly.
Joining Customer Services offers a stepping stone into a long-term career within the Council.
The team strives to create an inclusive, accepting, and discrimination-free workplace culture.
Matching Summary
Match Score: 85
Coventry City Council is seeking a Resident Facing Team Manager to lead their Customer Services department, which handles a high volume of inquiries from the public. The role focuses on enhancing customer experience and offers a pathway for career development within the council.
Salary
Base: £39152 - £46142; Bonus/Equity: Not specified; Benefits: Not specified