Dialpad is leading the shift to Agentic AI, where intelligent agents take action by automating workflows and resolving customer issues in real time
Job Summary
Dialpad is leading the shift to Agentic AI, where intelligent agents take action by automating workflows and resolving customer issues in real time.
The AI Productivity Analyst will partner with functional leads across Engineering, Design, Marketing, and Customer Success to identify high-value process bottlenecks.
Candidates must demonstrate hands-on fluency with GenAI tools and possess an analytical mindset capable of designing experiments to quantify productivity impact.
Matching Summary
Dialpad is leading the shift to Agentic AI, where intelligent agents take action by automating workflows and resolving customer issues in real time.
Skills & Requirements
Must-have
GenAI tool fluency (Gemini, ChatGPT, Claude)
Design structured experiments and PoCs
Develop ROI models for leadership
Map process bottlenecks with functional leads
Track business unit KPIs and OKRs
Nice-to-have
Experience with SaaS integrations and APIs
Low-code automation platform experience
Python or SQL programming foundation
Data visualization dashboard skills
Prompt engineering capabilities
Key Requirements
Bachelor's degree in Computer Science or related field