Collections Supervisor

First National Bank of America

Lansing, US
Not specified; not specified; medical premiums as ...
On-site
Lead and motivate collection team
Oversee daily collections operations
Handle escalated customer interactions
First National Bank of America is seeking a Collections Supervisor to lead a team in a dynamic environment, focusing on performance and customer engagement. The ideal candidate will be a confident leader with experience in managing teams, particularly in collections or call centers, and will be responsible for overseeing daily operations and coaching staff

Job Summary

  • This role sets the tone for performance, professionalism, and how we engage with customers even when conversations are challenging.
  • The position offers true ownership and impact from both a people and performance standpoint as FNBA underwrites and services all loans in-house.
  • Employees receive comprehensive benefits including medical, dental, vision, discounted childcare, pet insurance, PTO, and a 401k with employer match.

Matching Summary

Match Score: 85

First National Bank of America is seeking a Collections Supervisor to lead a team in a dynamic environment, focusing on performance and customer engagement. The ideal candidate will be a confident leader with experience in managing teams, particularly in collections or call centers, and will be responsible for overseeing daily operations and coaching staff.

Salary

Not specified; Not specified; Medical premiums as low as $0.00; Dental premiums as low as $0.00; Vision low premium plan; Paid Time Off; 401k with employer match

Skills & Requirements

Must-have

  • Lead and motivate collection team
  • Oversee daily collections operations
  • Handle escalated customer interactions
  • Approve payment arrangements and plans
  • Monitor calls for quality and compliance

Nice-to-have

  • Bilingual Spanish or Portuguese skills
  • Strong attention to detail
  • Sound judgment under pressure
  • Servant's heart mindset
  • Experience in fast-paced environment

Key Requirements

  • Prior management experience preferred
  • Call center experience preferred
  • Proficient in Microsoft Excel and Word

Work Rights

E-Verify required for employment eligibility

Tailored Resume

Cover Letter