Customer Service & Operations officer

TOSS-EX PR PTE. LTD.

Singapore, Singapore
Not specified
Customer servicing and complaint handling
Data maintenance and mis reporting
Hr activities including visa and insurance
TOSS-EX PR PTE. LTD. is seeking a Customer Service & Operations Officer based in Singapore to manage customer service requests, coordinate with processing teams, and ensure compliance with various operational tasks. The role requires effective communication, problem-solving skills, and a keen attention to detail in managing financial and non-financial requests

Job Summary

  • The role involves servicing customers and forwarding various financial and non-financial service requests to India processing teams.
  • Employees are responsible for maintaining data, handling HR activities such as salary processing, and managing statutory license renewals.
  • The position serves as the first level of escalation for customer complaints and requires troubleshooting skills to resolve issues efficiently.

Matching Summary

Match Score: 75

TOSS-EX PR PTE. LTD. is seeking a Customer Service & Operations Officer based in Singapore to manage customer service requests, coordinate with processing teams, and ensure compliance with various operational tasks. The role requires effective communication, problem-solving skills, and a keen attention to detail in managing financial and non-financial requests.

Skills & Requirements

Must-have

  • Customer servicing and complaint handling
  • Data maintenance and MIS reporting
  • HR activities including visa and insurance
  • Coordination with India processing teams
  • Statutory license renewal management

Nice-to-have

  • Troubleshooting and escalation management
  • IT issue resolution skills
  • Relationship manager coordination experience

Key Requirements

  • Ability to handle IT related issues
  • Experience with MIS and data maintenance
  • Knowledge of statutory requirements and licenses

Work Rights

Not specified

Tailored Resume

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