Specialized Customer Success Manager, Clm (evisort)

Workday

Denver, Colorado, USA
Base: $95,000 - $142,600 usd (denver); + us locati...
Fully remote
3+ years contract lifecycle management experience
3+ years saas customer-facing services role
Proven ability to lead complex strategic engagements
This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM

Job Summary

  • This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM.
  • The team is united in a mission to help customers realize meaningful value from Workday's emerging high-impact products using a consistent Customer Success framework.
  • Candidates will collaborate cross-functionally with Sales, Services, Product, and Operations to deliver cohesive engagement motions that scale across the portfolio.

Matching Summary

This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM.

Salary

Base: $95,000 - $142,600 USD (Denver); Additional US locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus plus annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years Contract Lifecycle Management experience
  • 3+ years SaaS customer-facing services role
  • Proven ability to lead complex strategic engagements

Nice-to-have

  • Comfortable operating in evolving incubating environments
  • Ability to travel up to 10%
  • Strong executive-level facilitation skills

Key Requirements

  • 3+ years experience in Customer Success or Consulting within complex SaaS
  • 3+ years managing customer relationships focused on adoption and value realization
  • 3+ years specific Contract Lifecycle Management (CLM) experience required

Work Rights

Not specified

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