Smith & Nephew is seeking a Senior Associate for Global Customer Care in Barcelona, Spain, focusing on enhancing customer experiences through effective communication and relationship management with insurance companies and internal teams. The ideal candidate should possess strong customer orientation, communication skills, and at least two years of experience in a similar role within the medical devices sector
Job Summary
The role serves as the key connection point between Customer Care, Insurance Companies, and internal teams to ensure an excellent customer experience.
Candidates must have a minimum of two years of experience in a similar role within the medical device sector or related environments.
Smith & Nephew offers a hybrid work model, generous annual bonuses, pension plans, and flexible vacation policies.
Matching Summary
Match Score: 85
Smith & Nephew is seeking a Senior Associate for Global Customer Care in Barcelona, Spain, focusing on enhancing customer experiences through effective communication and relationship management with insurance companies and internal teams. The ideal candidate should possess strong customer orientation, communication skills, and at least two years of experience in a similar role within the medical devices sector.
Salary
Generous annual bonus; Pension plans; Stock options (Save As You Earn)
Skills & Requirements
Must-have
2+ years experience in medical devices
Knowledge of insurance company requirements
Strong communication and coordination skills
Nice-to-have
International English proficiency
Higher education degree or vocational training
Digital tools and internal system competence
Key Requirements
Minimum 2 years experience in medical devices
Understanding of insurance company functioning
University degree or Higher Vocational Training (Ciclo Superior)