Customer Experience And Insight Manager

SP Energy Networks / ScottishPower

Glasgow, United Kingdom
Base: £55,200 - £69,000py; bonus: up to 15% annual...
Not specified (assumed to be on-site based on company hq location)
Customer experience leadership
Complex data set analysis
Regulatory reporting experience
SP Energy Networks is seeking a Customer Experience and Insights Manager in Glasgow to leverage customer insights and performance data to enhance customer satisfaction and operational efficiency. The role requires strong leadership in customer experience, data handling, and stakeholder management, with a focus on driving continuous improvement across the organization

Job Summary

  • This role champions the customer by turning real stories and feedback into actionable strategies that transform energy delivery.
  • The successful candidate will lead a single, data-driven view of performance across the Customer Service Directorate to drive informed decision-making.
  • Employees enjoy a competitive salary with an annual bonus up to 15%, double-matched pension contributions up to 10%, and comprehensive healthcare benefits.

Matching Summary

Match Score: 85

SP Energy Networks is seeking a Customer Experience and Insights Manager in Glasgow to leverage customer insights and performance data to enhance customer satisfaction and operational efficiency. The role requires strong leadership in customer experience, data handling, and stakeholder management, with a focus on driving continuous improvement across the organization.

Salary

Base: £55,200 - £69,000pa; Bonus: Up to 15% annual bonus; Benefits: Single cover healthcare, pension double match up to 10%

Skills & Requirements

Must-have

  • Customer experience leadership
  • Complex data set analysis
  • Regulatory reporting experience
  • Stakeholder influencing skills
  • Financial awareness

Nice-to-have

  • Passion for customer standards
  • Credibility in relationship building
  • Commitment to continuous improvement

Key Requirements

  • Experienced leader in customer experience or operational reporting
  • Strong track record of delivering measurable improvements in customer satisfaction
  • Experience with modern visualization tools

Work Rights

Citizenship subject to immigration compliance requirements

Sponsorship: available

Tailored Resume

Cover Letter