TALENT-MERGE PTE. LTD. is seeking an IT Analyst in Singapore to manage incident triage, perform root cause analysis, and support system integrations. The ideal candidate will have a strong background in IT service management and troubleshooting, with a focus on continuous improvement and automation
Job Summary
The role involves applying structured processes for incident triage, prioritization, escalation, and closure to ensure clear communication.
Candidates will perform root cause analysis on recurring issues and implement preventive fixes to reduce repeat incidents.
The position requires gathering business requirements and translating them into functional specifications for system enhancements.
Matching Summary
Match Score: 85
TALENT-MERGE PTE. LTD. is seeking an IT Analyst in Singapore to manage incident triage, perform root cause analysis, and support system integrations. The ideal candidate will have a strong background in IT service management and troubleshooting, with a focus on continuous improvement and automation.
Skills & Requirements
Must-have
structured incident triage processes
root cause analysis on recurring issues
system integration tools experience
SIT/UAT testing coordination
process documentation maintenance
Nice-to-have
automation and workflow streamlining
continuous improvement mindset
strong end-to-end troubleshooting skills
Key Requirements
Degree/diploma in IT or Computer Science
Minimum 6 years in IT service management or operations
Experience with integration tools and interface monitoring