Member Experience Manager

Eosfitness

Sugar Land, TX, US
$15—$15 usd ph
On-site
Exceptional customer service delivery
Member concern resolution
Front desk staff training and motivation
EōS Fitness is seeking a Member Experience Manager in Sugar Land, TX, who will focus on delivering exceptional customer service and enhancing member satisfaction. The ideal candidate should have a background in customer service or leadership within the fitness or hospitality industry and must align with the company's core values

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic and collaborative team, free membership for you and plus one family member, and competitive pay plus vacation, holiday, and sick pay.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in Sugar Land, TX, who will focus on delivering exceptional customer service and enhancing member satisfaction. The ideal candidate should have a background in customer service or leadership within the fitness or hospitality industry and must align with the company's core values.

Salary

$15—$15 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member concern resolution
  • Front desk staff training and motivation
  • Facility cleanliness and maintenance
  • Embodying company core values

Nice-to-have

  • Optimistic and fun work environment
  • Team player mentality
  • Proactive in enhancing member experience

Key Requirements

  • Proven experience in customer service or front-line leadership
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter