Analyst, Service Operations (delivery)

Mondelēz International

Onsite
Accounts payable subject matter expertise
Sap and readsoft knowledge
Handling accounts payable exceptions
You will work in Mondelēz International Digital Services to deliver an impeccable service experience with customer focus and meticulous attention to detail in administrative tasks

Job Summary

  • You will work in Mondelēz International Digital Services to deliver an impeccable service experience with customer focus and meticulous attention to detail in administrative tasks.
  • The role involves managing day-to-day administration and operation support, ensuring compliance with standard operating procedures and legal requirements including data privacy.
  • Mondelēz International is a global leader in snacking with a diverse workforce across the AMEA region, committed to equal opportunity employment and continuous improvement.

Matching Summary

You will work in Mondelēz International Digital Services to deliver an impeccable service experience with customer focus and meticulous attention to detail in administrative tasks.

Skills & Requirements

Must-have

  • Accounts Payable Subject Matter Expertise
  • SAP and Readsoft knowledge
  • Handling Accounts Payable exceptions
  • Service provider KPI and SLA monitoring
  • Data privacy compliance
  • Stakeholder management with finance and procurement
  • Microsoft Excel proficiency

Nice-to-have

  • Transition management experience
  • BPO operations experience
  • Local language expertise for South-East Asia
  • Project management support
  • Excellent communication and interpersonal skills
  • Continuous improvement mindset
  • Training and process documentation skills

Key Requirements

  • Commerce/Accounting graduate
  • 10 years of Accounts Payable relevant experience
  • Experience managing large payment volumes and invoice processing
  • Knowledge of AMEA VAT and tax laws
  • Experience with SNOW tool preferred
  • Travel as required to service provider and plant locations

Work Rights

Not specified

Tailored Resume

Cover Letter