Corporate Customer Relations Representative - Flex Location

Jobs Ups

Base: $21.60 ph to $37.75ph; bonus/equity: eligibl...
Fully remote
Handle escalated customer concerns
Liaise with executive leadership
End-to-end issue ownership
UPS is seeking a Corporate Customer Relations Representative to serve as a crucial liaison for escalated customer issues, ensuring effective resolution and strong customer relationships within a fully remote work environment

Job Summary

  • The Corporate Customer Relations Representative serves as the designated liaison for customers whose concerns have been escalated to the Executive Leadership Team.
  • The Representative owns each issue end-to-end, ensuring timely and effective resolution by collaborating closely with internal partners and external customers.
  • This is a remote position with a base pay ranging from $21.60 p/h to $37.75p/h, with eligibility for incentive compensation programs and a comprehensive benefits package.

Matching Summary

Match Score: 85

UPS is seeking a Corporate Customer Relations Representative to serve as a crucial liaison for escalated customer issues, ensuring effective resolution and strong customer relationships within a fully remote work environment.

Salary

Base: $21.60 p/h to $37.75p/h; Bonus/Equity: Eligible for annual short-term and/or long-term incentive compensation programs; Benefits: Medical, Dental, Vision, FSA, HSA, Life Insurance, Disability, EAP, 401(k), Vacation, Paid Holidays, Personal time, Paid Sick and Family and Medical Leave, Discounted Employee Stock Purchase Program

Skills & Requirements

Must-have

  • Handle escalated customer concerns
  • Liaise with executive leadership
  • End-to-end issue ownership
  • Collaborate with internal partners
  • Maintain customer trust and loyalty

Nice-to-have

  • Advocate for customer needs
  • Align with enterprise priorities
  • Demonstrate passion and drive

Key Requirements

  • US Citizen or National, alien lawfully admitted for permanent residence, or alien authorized to work
  • Grade 9 position
  • Remote position

Work Rights

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Tailored Resume

Cover Letter