Customer Service Representative - Order Entry

Ferguson PLC

Corona, CA, United States
Base: $15.00 - $31.99 hourly; bonus/equity: bonus ...
3d onsite
Accurate order entry
Email and zendesk ticket support
Strong written communication skills
The Customer Service Representative – Order Entry role is an entry-level opportunity focusing on accurate order entry and email/ticket-based customer support within Minka’s Customer Service organization

Job Summary

  • The Customer Service Representative – Order Entry role is an entry-level opportunity focusing on accurate order entry and email/ticket-based customer support within Minka’s Customer Service organization.
  • The company offers a holistic benefits plan supporting mental, physical, and financial well-being including health, dental, vision, paid time off, life insurance, 401(k) with match, mental health coverage, gender affirming and family building benefits, and paid parental leave.
  • This is a hybrid role based in Corona, CA with a flexible schedule of 3 days in office and 2 days remote, and the role is bonus or incentive plan eligible.

Matching Summary

The Customer Service Representative – Order Entry role is an entry-level opportunity focusing on accurate order entry and email/ticket-based customer support within Minka’s Customer Service organization.

Salary

Base: $15.00 - $31.99 hourly; Bonus/Equity: Bonus or Incentive Plan eligible; Benefits: Health, dental, vision, paid time off, life insurance, 401(k) with match, mental health coverage, and more

Skills & Requirements

Must-have

  • Accurate order entry
  • Email and Zendesk ticket support
  • Strong written communication skills
  • Microsoft Office 365 proficiency
  • Attention to detail
  • Hybrid work schedule

Nice-to-have

  • Zendesk experience
  • Collaboration with sales and order teams
  • Customer phone interaction
  • Support inbound sales opportunities
  • Professionalism and accountability

Key Requirements

  • Entry-level or prior customer service experience
  • Ability to manage multiple tasks
  • High level of accuracy
  • Strong written communication
  • Working knowledge of Microsoft Office 365

Work Rights

Not specified

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