Director, It Service Delivery And Operations

Flagship Pioneering

Cambridge, United States
On-site
10+ years it experience
5+ years service delivery leadership
Itil 4 foundation certification
Flagship Pioneering is seeking a Director of IT Service Delivery and Operations to bridge strategic IT leadership with operational execution. The role involves establishing governance frameworks, leading initiative implementation, and ensuring alignment with organizational goals, while focusing on ITIL 4 service management maturity

Job Summary

  • This senior leadership role operates at the intersection of strategy and execution to bridge IT priorities with operational delivery.
  • The position is responsible for establishing governance frameworks, defining performance expectations, and leading initiatives through hypercare to steady-state operations.
  • The incumbent will co-shape the service roadmap, advance ITIL 4 maturity, and build operational discipline to scale IT services across the company and its portfolio.

Matching Summary

Match Score: 85

Flagship Pioneering is seeking a Director of IT Service Delivery and Operations to bridge strategic IT leadership with operational execution. The role involves establishing governance frameworks, leading initiative implementation, and ensuring alignment with organizational goals, while focusing on ITIL 4 service management maturity.

Skills & Requirements

Must-have

  • 10+ years IT experience
  • 5+ years service delivery leadership
  • ITIL 4 Foundation certification
  • ITAM and CMDB governance
  • Vendor management and SLA enforcement
  • Strategy to execution translation

Nice-to-have

  • Life sciences or biotech background
  • PMP or equivalent certification
  • Experience with IT financial management
  • Matrixed or multi-entity organization experience
  • ITAM/HAM tooling familiarity

Key Requirements

  • 10+ years of IT experience
  • 5+ years in service delivery leadership
  • ITIL 4 Foundation certification required
  • Proven ITAM/CMDB program governance
  • Strong analytical and data interpretation skills

Work Rights

Not specified

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