Technical Customer Service Representative

Harris

Illinois, United States
Base: $27-32ph; bonus/equity: not specified; benef...
Fully remote
Technical phone support
Troubleshoot obix system
Windows server support
Provide technical phone support to customers using the OBIX system, focusing on quickly finding and fixing technical problems

Job Summary

  • Provide technical phone support to customers using the OBIX system, focusing on quickly finding and fixing technical problems.
  • Respond to customer needs quickly, ask for feedback, and work with others to solve problems effectively.
  • Offer comprehensive medical, dental, and vision benefits starting from your first day, along with employee stock ownership and RRSP/401k matching programs.

Matching Summary

Provide technical phone support to customers using the OBIX system, focusing on quickly finding and fixing technical problems.

Salary

Base: $27-32/hour; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, and vision benefits

Skills & Requirements

Must-have

  • Technical phone support
  • Troubleshoot OBIX system
  • Windows server support
  • Windows desktop support
  • Customer service skills
  • Work independently

Nice-to-have

  • Handle difficult situations
  • Gather and analyze information
  • Work well with a team
  • Professional attitude under pressure

Key Requirements

  • 3-5 years relevant experience
  • Associate's degree or technical training
  • MCP or MCTS certification
  • A+ certification
  • Experience with ticketing software
  • Experience in 24/7 environment

Work Rights

Not specified

Tailored Resume

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