Manager, Customer Service, Americas

Upmpulp

Mills River, NC, USA
5-7 years of customer service management experience
Skilled in crm systems like salesforce
Strong financial acumen including budgeting
This role involves defining the vision for the Customer Service Team in the Americas

Job Summary

  • This role involves defining the vision for the Customer Service Team in the Americas.
  • You will drive daily operations and strengthen customer relationships to enhance service quality.
  • UPM offers a caring community and development opportunities for personal growth.

Matching Summary

This role involves defining the vision for the Customer Service Team in the Americas.

Skills & Requirements

Must-have

  • 5-7 years of customer service management experience
  • Skilled in CRM systems like Salesforce
  • Strong financial acumen including budgeting

Nice-to-have

  • Spanish language proficiency
  • Passionate about customer experience
  • Ability to adapt to changing needs

Key Requirements

  • Degree in Business Administration, Management, or Marketing
  • Experience in comparable industries like paper or packaging
  • Proven track record of change management

Work Rights

Candidates authorized to work within the United States are preferred

Tailored Resume

Cover Letter