Service Desk Technician, Sr.

Avinc

$105,000 - $148,575; not specified; medical, denta...
Fully remote
Highest technical escalation point
Resolve highly complex issues
Leading process improvement initiatives
The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest technical escalation point for end-user support

Job Summary

  • The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest technical escalation point for end-user support.
  • This role is responsible for resolving highly complex issues across multiple systems, mentoring junior staff, leading process improvement initiatives, and ensuring the overall stability and efficiency of end-user computing environments.
  • AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown.

Matching Summary

The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest technical escalation point for end-user support.

Salary

$105,000 - $148,575; Not specified; medical, dental vision, 401K with company matching, 9/80 work schedule, paid holiday shutdown

Skills & Requirements

Must-have

  • highest technical escalation point
  • resolve highly complex issues
  • leading process improvement initiatives
  • critical incident resolution
  • proactive issue management
  • collaboration and cross-functional leadership

Nice-to-have

  • curious, relentless, mission-obsessed
  • pushing the boundaries
  • build technology that matters
  • fostering collaboration
  • exceptional user experience

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 5–7 years of IT support experience
  • 2 years in senior/escalation role
  • ITIL Foundation Certification
  • CompTIA A+ Certification
  • Minimum 5–7 years of experience
  • U.S. person under ITAR/EAR

Work Rights

Must be a U.S. person under ITAR/EAR

Tailored Resume

Cover Letter