Customer Experience Coe Lead

ING

Australia
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Customer experience strategy
Voice of the customer ecosystem
Customer journey redesign
** ING is seeking a Customer Experience CoE Lead to enhance customer-centric strategies and improve customer journeys within the organization. The role requires leadership in customer experience initiatives and a focus on translating insights into actionable outcomes. **

Job Summary

  • As the Customer Experience CoE Lead, you’ll be the driving force behind customer led thinking across ING Australia.
  • You’ll own our CX & NPS strategy, lead a modern research discipline, and champion customer centred design across products, channels and journeys.
  • Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated.

Matching Summary

Match Score: 75

** ING is seeking a Customer Experience CoE Lead to enhance customer-centric strategies and improve customer journeys within the organization. The role requires leadership in customer experience initiatives and a focus on translating insights into actionable outcomes. **

Skills & Requirements

Must-have

  • Customer Experience strategy
  • Voice of the Customer ecosystem
  • customer journey redesign
  • research frameworks and methodologies
  • customer centricity
  • customer research and insight generation

Nice-to-have

  • customer obsessed leader
  • highly influential communicator
  • motivating people leader
  • collaborative environment
  • shaping culture and capability

Key Requirements

  • track record of lifting customer experience
  • embedding customer led thinking
  • Exceptional commercial judgement
  • Deep expertise in CX
  • qualitative and quantitative methodologies
  • uplifts the capability of teams and peers

Work Rights

Not specified

Tailored Resume

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