Customer Issue Resolution Representative Cer (m/f/x)*

Solventum

Düsseldorf, Germany
Not specified; not specified; competitive pyy + be...
Hybrid
End-to-end customer issue resolution
Billing and collections management
Sap s4-hana and salesforce proficiency
This role involves managing end-to-end customer issues related to billing, collections, and complaint resolution within the healthcare sector

Job Summary

  • This role involves managing end-to-end customer issues related to billing, collections, and complaint resolution within the healthcare sector.
  • Candidates must demonstrate strong proficiency with SAP/S4-Hana and Salesforce systems while maintaining strict confidentiality of financial data.
  • The position offers a hybrid work model requiring presence in Düsseldorf one day per week for a duration of 12 months.

Matching Summary

This role involves managing end-to-end customer issues related to billing, collections, and complaint resolution within the healthcare sector.

Salary

Not specified; Not specified; Competitive pay and benefits benchmarked with comparable companies

Skills & Requirements

Must-have

  • End-to-end customer issue resolution
  • Billing and collections management
  • SAP S4-Hana and Salesforce proficiency
  • German and English language fluency
  • Financial data confidentiality handling

Nice-to-have

  • Strong interpersonal communication skills
  • Analytical problem-solving mindset
  • Adaptability and continuous improvement
  • Experience in healthcare supply chain
  • Negotiation and credit counseling knowledge

Key Requirements

  • Bachelor's degree in business or economics preferred
  • Fluent German and good English language skills
  • Must be legally authorized to work without sponsorship

Work Rights

Must be legally authorized to work in Germany

Tailored Resume

Cover Letter