Back-office Customer Support Specialist With German - Top E-commerce Company

Concentrix

Szczecin, Poland
Onsite
Fluent german c1 written and spoken
Fluent english c1 written and spoken
Back-office environment
Deliver written customer support via email for the German market with a small call volume, investigating and resolving customer issues by reviewing past interactions and using internal tools

Job Summary

  • Deliver written customer support via email for the German market with a small call volume, investigating and resolving customer issues by reviewing past interactions and using internal tools.
  • Process manual refunds and address GDPR-related complaints with care and accuracy, ensuring every customer interaction is professional, empathetic, and solution-focused.
  • The company offers competitive salary, relocation support, a comprehensive benefit package including private healthcare and life insurance, and a talent development program with transparent career paths.

Matching Summary

Deliver written customer support via email for the German market with a small call volume, investigating and resolving customer issues by reviewing past interactions and using internal tools.

Skills & Requirements

Must-have

  • Fluent German C1 written and spoken
  • Fluent English C1 written and spoken
  • Back-office environment
  • Written customer support via email
  • Investigate and resolve customer issues
  • Process manual refunds
  • Typing speed 150+ keystrokes per minute

Nice-to-have

  • Empathetic and solution-focused
  • Analytical and problem-solving mindset
  • Patience and emotional resilience
  • Celebrate cultural differences
  • Engaging trainings

Key Requirements

  • Fluent German C1
  • Fluent English C1
  • Availability for full-time on-site work

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter