Customer Support Service Transition Senior Analyst

Amadeus Data Processing GmbH

Not specified; bonus + employee stock program incl...
Itil foundation certification required
Design and deploy support models
Manage service readiness activities
You will collaborate with global teams to design service models and ensure successful transitions for Airport IT and Seamless solutions

Job Summary

  • You will collaborate with global teams to design service models and ensure successful transitions for Airport IT and Seamless solutions.
  • The role requires guiding customers and partners through the service transition journey while ensuring high-quality adherence to ITIL practices.
  • Amadeus offers a flexible working model, attractive compensation packages including stock programs, and a diverse, equitable, and inclusive community.

Matching Summary

You will collaborate with global teams to design service models and ensure successful transitions for Airport IT and Seamless solutions.

Salary

Not specified; Bonus and employee stock program included; Health and caregiving benefits provided

Skills & Requirements

Must-have

  • ITIL Foundation certification required
  • Design and deploy support models
  • Manage service readiness activities
  • Ensure SLA and KPI establishment

Nice-to-have

  • Project coordination experience beneficial
  • Excellent English communication skills
  • Detail-oriented and organized mindset
  • Strong customer focus and curiosity

Key Requirements

  • Degree in Computer Science or equivalent work experience
  • ITIL Foundation certified
  • Experience in customer service and project management

Work Rights

Not specified

Tailored Resume

Cover Letter