Customer Experience Manager

Canva

Seoul, South Korea
**
Customer support strategy
Local user insights
Service strategy execution
** Canva is seeking a Customer Experience Manager based in Seoul, South Korea, to develop and execute a localized support strategy that enhances the experience for Korean users. The ideal candidate should have over five years of experience in customer experience or support operations within tech/SaaS industries, demonstrating a strong problem-solving ability and excellent communication skills. **

Job Summary

  • You'll create and execute the support strategy that makes Korean users feel like Canva was built just for them.
  • Drive measurable service improvements by reducing customer effort and increasing satisfaction.
  • Become the expert on Korean users' voices and advocate for user insights across Canva.

Matching Summary

Match Score: 75

** Canva is seeking a Customer Experience Manager based in Seoul, South Korea, to develop and execute a localized support strategy that enhances the experience for Korean users. The ideal candidate should have over five years of experience in customer experience or support operations within tech/SaaS industries, demonstrating a strong problem-solving ability and excellent communication skills. **

Skills & Requirements

Must-have

  • Customer support strategy
  • Local user insights
  • Service strategy execution
  • Measurable service improvements
  • Local communication styles

Nice-to-have

  • Bias to action
  • Problem-solving in ambiguity
  • Independent work with collaboration
  • Fast-paced environment adaptability

Key Requirements

  • 5+ years in customer experience or support operations
  • Proven track record in launching 0 to 1 initiatives
  • Native Korean speaker
  • Fluent verbal and written English communication

Work Rights

Not specified

Tailored Resume

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