Technical Customer Support Manager

Audatex Systems s.r.o

**
3-4 years technical support leadership experience
Proven ability to motivate a team
Experience handling customer inquiries
** Audatex Systems s.r.o is seeking a Technical Customer Support Manager to lead a team of Technical Support Representatives. The role focuses on delivering exceptional customer support experiences, promoting team collaboration, and enhancing customer satisfaction through effective coaching and performance management. **

Job Summary

  • The role involves leading a team of up to 15 Technical Support Representatives to deliver exceptional customer support experiences.
  • You will foster a collaborative environment that encourages open communication and continuous improvement while coaching team members.
  • The position requires serving as a liaison between the support team and other departments to facilitate problem resolution and product enhancement.

Matching Summary

Match Score: 75

** Audatex Systems s.r.o is seeking a Technical Customer Support Manager to lead a team of Technical Support Representatives. The role focuses on delivering exceptional customer support experiences, promoting team collaboration, and enhancing customer satisfaction through effective coaching and performance management. **

Skills & Requirements

Must-have

  • 3-4 years technical support leadership experience
  • Proven ability to motivate a team
  • Experience handling customer inquiries
  • Familiarity with CRM systems
  • Strong verbal and written communication skills

Nice-to-have

  • Additional language skills
  • Collaborative mindset
  • Adaptability in fast-paced environment
  • Empathetic support approach

Key Requirements

  • 3-4 years proven experience in Technical Support leadership
  • Good command of English spoken and written
  • Ability to monitor team performance against key metrics

Work Rights

Not specified

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