Customer Technical Support Representative - Part Time
zyBooks
Remote, VA, USA
Base: 15 usd to 22 usd; bonus/equity: not specifie...
Fully remote
Troubleshoot user issues
Answer application/content questions
Manage user accounts
The zyBooks Customer Technical Support Representative is responsible for assisting zyBooks’ student and instructor users via email through an email client called Zendesk
Job Summary
The zyBooks Customer Technical Support Representative is responsible for assisting zyBooks’ student and instructor users via email through an email client called Zendesk.
The role consists of troubleshooting issues that users describe and answering questions about the zyBooks application/content and how to use it.
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Matching Summary
The zyBooks Customer Technical Support Representative is responsible for assisting zyBooks’ student and instructor users via email through an email client called Zendesk.
Salary
Base: 15 USD to 22 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Troubleshoot user issues
Answer application/content questions
Manage user accounts
Email support via Zendesk
Work evenings and weekends
Nice-to-have
Familiar with zyBooks
Beginner Matlab skills
Beginner mySQL skills
Beginner web programming skills
Desire to stay longer than one year
Key Requirements
Sophomore or Junior pursuing CS/CE/IT/Engr/Math degree
Proficiency in intro level programming fundamentals