Guest Services Representative - Patient Experience

Advocate Aurora Health

Davie, US
Base: $18.85 - $28.30; bonus/equity: not specified...
Part-time, flexible hours
Excellent customer service skills
Assist patients with way finding
Answer incoming calls courteously
Advocate Aurora Health is seeking a part-time Guest Services Representative for their Davie Medical Center, focusing on enhancing patient experience through excellent customer service. The role involves assisting patients and visitors, handling administrative tasks, and maintaining a welcoming environment

Job Summary

  • Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
  • Answers incoming calls in a courteous and helpful manner and communicates transportation requests to Shuttle Service.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Match Score: 75

Advocate Aurora Health is seeking a part-time Guest Services Representative for their Davie Medical Center, focusing on enhancing patient experience through excellent customer service. The role involves assisting patients and visitors, handling administrative tasks, and maintaining a welcoming environment.

Salary

Base: $18.85 - $28.30; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Assist patients with way finding
  • Answer incoming calls courteously
  • Maintain neat and organized lobby
  • Stand or walk for long periods

Nice-to-have

  • Prior experience in healthcare preferred
  • Utilize volunteers as needed

Key Requirements

  • High school education required
  • Customer service experience required
  • Computer and data entry skills required
  • Must speak fluent English
  • Ability to lift a minimum of 35 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter