Shift work availability between 1.30 pm and 4.30 am
Cigna is seeking a Customer Service Representative for its Global Individual Health operations in Bengaluru, India. The role focuses on providing exceptional support to expatriate customers, with key responsibilities including first contact resolution and effective communication about health benefits
Job Summary
We are seeking a dedicated and empathetic Customer Service Representative to join our Global Individual Health operations team at Cigna.
As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email.
This role offers a unique opportunity to contribute to a global leader in healthcare insurance and thrive in a dynamic environment.
Matching Summary
Match Score: 85
Cigna is seeking a Customer Service Representative for its Global Individual Health operations in Bengaluru, India. The role focuses on providing exceptional support to expatriate customers, with key responsibilities including first contact resolution and effective communication about health benefits.
Skills & Requirements
Must-have
Processing global healthcare insurance claims
Excellent English communication skills
Shift work availability between 1.30 PM and 4.30 AM
First contact resolution
Adherence to operating procedures and regulations
Providing health benefits information
Nice-to-have
Strong interpersonal skills
Ability to organize and prioritize workload
Proactive in process improvements
Collaborative team relationships
Problem-solving and judgment skills
Attention to detail
Key Requirements
2 to 4 years experience in global healthcare claims