Policy Owner Service, Specialist-3

AIA Australia

2 years relevant experience in insurance industry
Diploma in any discipline
Verbal and written communication skills in english
The role is responsible for providing after-sales support to policy-related administrative processes and ensuring quality service standards

Job Summary

  • The role is responsible for providing after-sales support to policy-related administrative processes and ensuring quality service standards.
  • Candidates must be able to resolve difficult requests, appeal cases, and complaints from customers referred by sales channels and branches.
  • The position involves monitoring team performance, liaising with other departments on system changes, and participating in organization-wide projects.

Matching Summary

The role is responsible for providing after-sales support to policy-related administrative processes and ensuring quality service standards.

Skills & Requirements

Must-have

  • 2 years relevant experience in Insurance industry
  • Diploma in any discipline
  • Verbal and written communication skills in English
  • Computer literate with MS Office proficiency
  • Ability to work independently

Nice-to-have

  • Competence in Bahasa Malaysia language
  • Ability to speak other languages
  • Leadership and coaching skills for new staff
  • Experience resolving difficult customer appeals

Key Requirements

  • Diploma in any discipline
  • At least 2 years of relevant experience in the Insurance industry
  • Proficiency in English and Bahasa Malaysia

Work Rights

Not specified

Tailored Resume

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