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PG Solutions is seeking a Consumer Relations Advisor fluent in Vietnamese to provide exceptional customer service through various channels. The role involves addressing consumer inquiries, resolving issues, and contributing to team performance within a fast-paced environment.
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Job Summary
Consumer Relations Advisor plays a pivotal role in delivering exceptional consumer service through various communication channels, including phone, email, and chat.
This role involves addressing consumer inquiries, providing information about products and services, and resolving basic issues efficiently and effectively.
The Advisor will follow established protocols and scripts, ensuring a consistent and positive consumer experience.
Matching Summary
Match Score: 75
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PG Solutions is seeking a Consumer Relations Advisor fluent in Vietnamese to provide exceptional customer service through various channels. The role involves addressing consumer inquiries, resolving issues, and contributing to team performance within a fast-paced environment.
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Skills & Requirements
Must-have
Consumer service through phone, email, chat
Address consumer inquiries and complaints
Troubleshooting and warranty claims
Personalized product recommendations
Maintain accurate consumer interaction records
Investigate and resolve Tier 1 escalations
Nice-to-have
Passionate about consumer goods industry
Thrive in a fast-paced environment
Foster strong consumer relationships
Positive team environment
Continuous skill development
Key Requirements
Dual fluency in English and Vietnamese
Willing to work onsite, Monday to Friday, APAC shift