Real-time Analyst - Work Force Management

MEDTRONIC

Competitive salary; short-term incentive via medtr...
Not specified
Real-time contact center performance monitoring
Nice and verint software experience
Intraday schedule adjustments and skill balancing
Medtronic is seeking a Real-time Analyst for Workforce Management to enhance contact center performance by monitoring key metrics and collaborating with various operational teams. The ideal candidate should possess strong analytical skills, experience with data visualization tools, and the ability to influence stakeholders

Job Summary

  • This role is critical for driving real-time contact center performance by partnering with Operations, Planning, and Scheduling teams to ensure service level agreements are met.
  • Candidates will utilize tools like NICE, Verint, Excel, Power BI, Tableau, and SQL to monitor performance, execute intraday actions, and deliver actionable insights.
  • Medtronic offers a competitive salary, flexible benefits package, and eligibility for the Medtronic Incentive Plan (MIP) to support employees at every career stage.

Matching Summary

Match Score: 85

Medtronic is seeking a Real-time Analyst for Workforce Management to enhance contact center performance by monitoring key metrics and collaborating with various operational teams. The ideal candidate should possess strong analytical skills, experience with data visualization tools, and the ability to influence stakeholders.

Salary

Competitive Salary; Short-term incentive via Medtronic Incentive Plan (MIP); Flexible Benefits Package

Skills & Requirements

Must-have

  • Real-time contact center performance monitoring
  • NICE and Verint software experience
  • Intraday schedule adjustments and skill balancing
  • Excel Power BI Tableau SQL reporting skills
  • Minimum 4 years relevant WFM experience

Nice-to-have

  • Strong stakeholder influence and communication
  • Proactive risk identification and escalation
  • Continuous improvement initiative support
  • Fast-paced environment adaptability
  • Data integrity and governance adherence

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 4 years of Workforce Management experience
  • Advanced knowledge of Real-Time Analytics

Work Rights

Not specified

Tailored Resume

Cover Letter