Agent Success Executive

GetAgent

London, United Kingdom
Base: £35,000; benefits: private medical cover, l&...
On-site
Resolve escalated issues with estate agents
Contact unsubscribed agents for feedback
Assess agent interaction with service
The Agent Success team is dedicated to elevating the estate agent experience by focusing on satisfaction, long-term retention, and service adoption

Job Summary

  • The Agent Success team is dedicated to elevating the estate agent experience by focusing on satisfaction, long-term retention, and service adoption.
  • As an Agent Success Associate, you’ll be the frontline problem-solver; not only investigating and resolving active issues but also proactively identifying ways to prevent them before they start.
  • Salary: £35,000; Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working; Holiday: 25 days + BH.

Matching Summary

The Agent Success team is dedicated to elevating the estate agent experience by focusing on satisfaction, long-term retention, and service adoption.

Salary

Base: £35,000; Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working; Holiday: 25 days + BH

Skills & Requirements

Must-have

  • Resolve escalated issues with estate agents
  • Contact unsubscribed agents for feedback
  • Assess agent interaction with service
  • Respond to escalated email tickets
  • Conduct onboarding calls with new agents
  • Manage sponsored area subscription queries

Nice-to-have

  • Building rapport over the phone
  • Empathetic listener with resolution focus
  • Positive attitude and proactive sharing
  • Raising profile of GetAgent community

Key Requirements

  • Comfortable conducting phone calls
  • Strong email communication skills
  • Resilience
  • Diligent with administrative tasks
  • Effective management of workload

Work Rights

Not specified

Tailored Resume

Cover Letter