Customer Service Specialist

VIAVI SOLUTIONS SINGAPORE PTE. LTD.

D20 Bishan, Ang Mo Kio, 10 ANG MO KIO STREET 65 TECHPOINT 569059
Sgd 3,000 - 4,000 / monthly pm
On-site
Strong attention to detail
Order management system
Written communication
VIAVI Solutions Singapore is seeking a Customer Service Specialist to manage customer inquiries and order fulfillment processes. The role requires excellent communication skills and problem-solving abilities, with a focus on providing exceptional service to customers

Job Summary

  • Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges
  • Updates databases with status of returned materials issues and accounts for returns inventory
  • Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules

Matching Summary

Match Score: 75

VIAVI Solutions Singapore is seeking a Customer Service Specialist to manage customer inquiries and order fulfillment processes. The role requires excellent communication skills and problem-solving abilities, with a focus on providing exceptional service to customers.

Salary

SGD 3,000 - 4,000 / Monthly

Skills & Requirements

Must-have

  • Strong Attention To Detail
  • Order Management System
  • Written Communication
  • Order Fulfillment
  • Customer Service

Nice-to-have

  • Timely Delivery
  • Fluent
  • Order Information
  • Adaptability
  • Logistics Planning

Key Requirements

  • Minimum 3 years experience

Work Rights

Tailored Resume

Cover Letter