UCFS Italia S.p.A. is seeking a Customer Service/Admin Support representative to provide frontline support for customers, ensuring operational excellence and high satisfaction levels. The ideal candidate should have at least six months of experience in financial services and possess strong communication and organizational skills
Job Summary
Provides inbound and outbound frontline support over the telephone for new and existing UCFS Europe customers.
Makes prompt and accurate credit decisions on certain new contracts in conformity with UCFSE’s guidelines in order to maximize volume and minimize risk.
Answers routine questions from assigned distributors within UCFSE’s guidelines so as to maintain current business and attract new business.
Matching Summary
Match Score: 75
UCFS Italia S.p.A. is seeking a Customer Service/Admin Support representative to provide frontline support for customers, ensuring operational excellence and high satisfaction levels. The ideal candidate should have at least six months of experience in financial services and possess strong communication and organizational skills.
Skills & Requirements
Must-have
Frontline customer support
Complaint handling and resolution
Account inquiries and statement generation
Contract verification and processing
Collections for late payments
Proficiency in Microsoft Office Suite
Nice-to-have
Enthusiastic attitude
Understanding of underwriting flow
Ability to see projects through to completion
Key Requirements
0-2 years of experience
6+ months experience in financial services
Basic accounting functions
Effective communication skills
Knowledge of file review for accuracy/fraud and compliance
Problem-solving and decision-making ability
Ability to calculate figures and apply concepts of algebra