Our Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams
Job Summary
Our Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams.
We are establishing a new Customer Success team based in Kuala Lumpur, Malaysia, to support customers across APAC and scale our impact with consistent, high-quality customer engagement.
We offer a flexible work approach combining in-person and remote work, enabling teams to deepen connections and do their best work.
Matching Summary
Our Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams.
Skills & Requirements
Must-have
Customer Success team leadership
Customer relationship management
Issue resolution and escalation management
Customer adoption facilitation
Executive level communication
Cross-functional collaboration
Commercial negotiation skills
Nice-to-have
Mentoring and team development
Data-driven decision making
Flexible work environment
Empathy and integrity culture
Customer experience improvement
Ability to manage multiple priorities
Key Requirements
8+ years people management experience
5+ years customer management in software or SaaS
Bachelor’s degree or equivalent experience
Ability to travel up to 35%
Experience with executive level escalation management