Technical Support Engineer

Salesforce

Multiple Locations
Salesforce ai crm ecosystem
Complex technical issues
Analytical troubleshooting skills
This role is a fast track to mastering the Salesforce Platform and contributing directly to the success of global enterprises using the #1 AI-powered CRM

Job Summary

  • This role is a fast track to mastering the Salesforce Platform and contributing directly to the success of global enterprises using the #1 AI-powered CRM.
  • Manage and resolve complex technical issues across the cutting-edge Salesforce AI CRM ecosystem, providing outstanding customer experiences through clear, professional communication.
  • Join a team where having fun is valued and giving back is fundamental, participating in our generous Volunteer Time Off (VTO) and contributing to our commitment to philanthropy through the 1-1-1 model.

Matching Summary

This role is a fast track to mastering the Salesforce Platform and contributing directly to the success of global enterprises using the #1 AI-powered CRM.

Skills & Requirements

Must-have

  • Salesforce AI CRM ecosystem
  • complex technical issues
  • analytical troubleshooting skills
  • customer-facing role
  • Generative AI concepts
  • Large Language Models (LLMs)
  • Retrieval-Augmented Generation (RAG)

Nice-to-have

  • ambitious and self-directed
  • passionate about bettering business
  • giving back is fundamental
  • proactively exceed customer expectations
  • subject matter expert
  • peer mentorship and support

Key Requirements

  • Bachelor's degree in Computer Science or equivalent experience
  • Experience in Software Product Engineering
  • Software Programming (e.g., Apex, Python, JavaScript)
  • Big Data, Snowflake, Redshift
  • Salesforce Data Cloud, Agentforce, Sales Cloud, Service Cloud
  • Database concepts, Data modeling
  • advanced SQL/SOQL query writing
  • debugging and developing on the Salesforce Platform
  • troubleshooting complex, high-priority technical issues

Work Rights

Not specified

Tailored Resume

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