Base: up to $3,200; bonus/equity: not specified; b...
On-site
Patient information management
Appointment coordination
Customer service experience
The Patient Liaison Officer position at Recruit Express Pte Ltd in Singapore requires a candidate with a background in healthcare or customer service. The role focuses on managing patient information, coordinating appointments, and ensuring effective communication with patients and stakeholders
Job Summary
Ensure patient information is updated in an accurate and timely manner and all documents are properly kept and disposed of according to hospital policies.
Support enquiries from patients and stakeholders while coordinating appointments and admissions to ensure a seamless patient journey.
Handle complaints and difficult patients tactfully, applying service recovery when necessary, and support initiatives to provide exceptional service.
Matching Summary
Match Score: 80
The Patient Liaison Officer position at Recruit Express Pte Ltd in Singapore requires a candidate with a background in healthcare or customer service. The role focuses on managing patient information, coordinating appointments, and ensuring effective communication with patients and stakeholders.
Salary
Base: Up to $3200; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
patient information management
appointment coordination
customer service experience
handle patient enquiries
support patient admissions
coordinate with hospital stakeholders
Nice-to-have
good listening and probing skills
tactful complaint handling
go-the-extra-mile service mindset
chaperone VVIP/VIP patients
Key Requirements
Min Diploma in any discipline
3-4 years healthcare or service industry experience