The New Jersey Defense Association is seeking a PL Customer Care Associate I for their Treasury-Receivables & Collections department. This fully remote position involves assisting customers with billing and payment inquiries while ensuring accuracy and professionalism in handling account transactions
Job Summary
This position is responsible for resolving billing, invoice and payment-related inquiries with a high degree of professionalism and accuracy.
Associate will also handle commercial lines accounts as needed.
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave.
Matching Summary
Match Score: 80
The New Jersey Defense Association is seeking a PL Customer Care Associate I for their Treasury-Receivables & Collections department. This fully remote position involves assisting customers with billing and payment inquiries while ensuring accuracy and professionalism in handling account transactions.
Salary
Base: $42,577-$49,488; Bonus/Equity: Employees may also be eligible for discretionary bonuses; Benefits: 401(k) with employer match up to 8%, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave
Skills & Requirements
Must-have
resolve billing inquiries
resolve payment inquiries
process account transactions
investigate account adjustments
apply account adjustments
handle commercial lines accounts
Nice-to-have
high degree of professionalism
high-level relationship management
strong multitasking abilities
strong decision-making abilities
Key Requirements
High school diploma or GED equivalent
Associate degree or higher in business, or related field