Job Summary

• The Customer Service Intermediate Analyst is responsible for providing clients with resolutions and support in coordination with the Customer Service team, addressing external customer issues and providing ongoing customer service support.
• In this role, you’re expected to manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally, and to provide coaching and support to the team.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

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Skills & Requirements

Key Requirements

• 2-5 years of customer experience
• Relevant experience (business/financial environment) preferred
• Bachelor's degree/University degree or equivalent experience

Work Rights