$52,707 -- $102,003 annually; not specified; not s...
Onsite
Advanced technical troubleshooting
Itil practices
Jira service management
The Service Desk team is the frontline support function for CHG Healthcare, delivering technical support across multiple business units and ensuring employees and customers can work effectively with minimal disruption
Job Summary
The Service Desk team is the frontline support function for CHG Healthcare, delivering technical support across multiple business units and ensuring employees and customers can work effectively with minimal disruption.
As a Senior Service Desk Specialist you will serve as the lead technical resource and Tier 2 escalation point for the team, owning complex escalated incidents through resolution, leading incident response during outages, and championing the adoption of AI-powered tools.
CHG Healthcare offers a 401(k) retirement plan with company match, traditional healthcare benefits, flexible work schedules including work-from-home options, and recognition programs with rewards.
Matching Summary
The Service Desk team is the frontline support function for CHG Healthcare, delivering technical support across multiple business units and ensuring employees and customers can work effectively with minimal disruption.
Salary
$52,707 -- $102,003 annually; Not specified; Not specified
Skills & Requirements
Must-have
Advanced technical troubleshooting
ITIL practices
Jira Service Management
AI-assisted tools
Incident response leadership
Mentoring junior specialists
Nice-to-have
Proactive and curious mindset
Drive continuous improvement
Shape team adaptation
Expand scope and influence
Key Requirements
5+ years IT Service Desk experience
Tier 2 responsibilities
Windows OS, Microsoft 365, Active Directory troubleshooting