Lloyds Banking Group - Customer Support - Doncaster

Lloyds Banking Group

Doncaster, United Kingdom
Base: £26,200 - £26,950; bonus/equity: annual perf...
Hybrid (in-branch initially, transitioning to fully remote)
Customer service experience
Home working environment
Stable wi-fi connection
Lloyds Banking Group is seeking a Customer Support representative for a fixed-term contract in Doncaster, transitioning to a fully remote role by early 2027. The ideal candidate will have at least 12 months of customer service experience and will help customers with various banking needs over the phone and other digital channels

Job Summary

  • You’ll start in one of our branches, supporting customers side‑by‑side, then transition to working from home, handling inbound calls and helping customers through a range of channels.
  • The heart of this role is helping people through important moments — offering reassurance, guidance and practical support, adapting to different customer needs.
  • We offer a wide-ranging benefits package, which includes a generous pension contribution, annual performance-related bonus, private medical benefit, and share schemes.

Matching Summary

Match Score: 85

Lloyds Banking Group is seeking a Customer Support representative for a fixed-term contract in Doncaster, transitioning to a fully remote role by early 2027. The ideal candidate will have at least 12 months of customer service experience and will help customers with various banking needs over the phone and other digital channels.

Salary

Base: £26,200 - £26,950; Bonus/Equity: Annual performance-related bonus; Benefits: Pension, Private medical, Share schemes, 22 days holiday

Skills & Requirements

Must-have

  • Customer service experience
  • Home working environment
  • Stable Wi-Fi connection
  • Inbound calls
  • Digital banking support

Nice-to-have

  • People person
  • Commitment to promises
  • Advocates of products
  • Values-led culture

Key Requirements

  • Minimum 12 months customer service experience
  • Suitable home working environment
  • Secure Wi-Fi connection

Work Rights

Not specified

Tailored Resume

Cover Letter