Project Support Engineer

AvePoint

Cebu, Philippines
On-site
Level 1 and level 2 support
Troubleshoot and provide resolutions
Preliminary investigations
As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues

Job Summary

  • As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues.
  • Your job is to work closely with R&D Team by conducting preliminary investigations.
  • This role is for someone who values agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers.

Matching Summary

As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues.

Skills & Requirements

Must-have

  • Level 1 and Level 2 Support
  • troubleshoot and provide resolutions
  • preliminary investigations
  • customer inquiries and issues
  • root cause analysis
  • technical issues

Nice-to-have

  • values agility, passion and teamwork
  • fresh ideas
  • learn, grow, and expand careers
  • resilience and composure
  • streamline and enhance customer support

Key Requirements

  • Commitment to SLA for response and resolution

Work Rights

Not specified

Tailored Resume

Cover Letter