Quality Experience Analyst

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

Manila, Philippines
Conduct regular quality audits
Analyze audit results for trends
Apply quality frameworks and scoring
The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations

Job Summary

  • The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.
  • This position involves designing and delivering short- and long-term quality enablement initiatives to build team capability.
  • Candidates must partner with Operations to implement corrective actions that reduce rework and quality-related escalations.

Matching Summary

The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.

Skills & Requirements

Must-have

  • Conduct regular quality audits
  • Analyze audit results for trends
  • Apply quality frameworks and scoring

Nice-to-have

  • Curious and clever mindset
  • Entrepreneurial energy and accountability
  • Fast with intent delivery

Key Requirements

  • Experience in quality assurance methodologies
  • Strong analytical skills for trend identification
  • Ability to produce accurate reporting

Work Rights

Not specified

Tailored Resume

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