Customer Success Manager

BRENNTAG

Multiple Locations
**
Drive customer satisfaction and adoption
Manage customer pricing and billing accuracy
Develop and maintain customer retention initiatives
** Brenntag is seeking a Customer Success Manager who will be responsible for ensuring customer satisfaction, retention, and growth within a designated portfolio. The role requires collaboration with various internal teams to optimize customer experiences and improve service metrics. **

Job Summary

  • The Customer Success Manager is responsible for driving the ongoing satisfaction, adoption, enablement, and outcome realization for customers within an aligned region.
  • Key focus areas will include retention, advocacy, adoption, continuous improvement, and growth for a defined portfolio of customers.
  • We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.

Matching Summary

Match Score: 75

** Brenntag is seeking a Customer Success Manager who will be responsible for ensuring customer satisfaction, retention, and growth within a designated portfolio. The role requires collaboration with various internal teams to optimize customer experiences and improve service metrics. **

Skills & Requirements

Must-have

  • Drive customer satisfaction and adoption
  • Manage customer pricing and billing accuracy
  • Develop and maintain customer retention initiatives
  • Collaborate with internal and external stakeholders
  • Monitor compliance and safety regulations

Nice-to-have

  • Pro-active partnership building
  • Continuous improvement mindset
  • Cross-industry experience welcome
  • Distribution or Manufacturing experience a plus

Key Requirements

  • 5+ years of Customer Service, Customer Success, or Account Management experience
  • 3+ years in a customer-facing setting
  • Bachelor’s degree preferred or equivalent education and experience
  • Order to Cash experience
  • ERP expertise
  • CRM Experience required, preferably Salesforce
  • Office 365 suite and Team Collaboration software tools

Work Rights

Not specified

Tailored Resume

Cover Letter