Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees
Job Summary
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
The Technical Account Manager serves as a trusted advisor ensuring optimal platform adoption and long-term customer value while leading cross-functional efforts.
Employees enjoy independence to make a larger impact and take ownership of their work while benefiting from a culture of empathy and collaboration.
Matching Summary
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Skills & Requirements
Must-have
Technical account management
Cloud contact center technologies
Customer advisory and relationship management
Cross-functional collaboration
Risk and escalation management
SaaS or cloud-based enterprise solutions
Fluent in German and English
Nice-to-have
Proactive and innovative thinker
Strong communication skills
Project management skills
Experience with AI/ML technologies
Ability to resolve conflicts with empathy
Collaborative team player
Adaptable and flexible working hours
Key Requirements
BA/BS degree or equivalent experience
Minimum 3 years experience in Customer Success or related fields
Experience supporting SaaS or cloud-based solutions
Commitment to maintaining Genesys product certifications