Associate 3, Client Care

Sun Life

Bachelor's degree required
1 year front-line experience
50 wpm typing speed
The role involves responding to inbound and outbound calls timely, accurately, and professionally using prescribed scripts

Job Summary

  • The role involves responding to inbound and outbound calls timely, accurately, and professionally using prescribed scripts.
  • Employees are encouraged to be their best self while working with dynamic colleagues who share knowledge.
  • The position requires logging all calls in SalesForce CRM within 24 hours and resolving client complaints.

Matching Summary

The role involves responding to inbound and outbound calls timely, accurately, and professionally using prescribed scripts.

Skills & Requirements

Must-have

  • Bachelor's degree required
  • 1 year front-line experience
  • 50 wpm typing speed
  • SalesForce CRM proficiency
  • Inbound and outbound call handling

Nice-to-have

  • Knowledge of INGENIUM PRISM TAPS
  • High stress tolerance
  • Excellent interpersonal skills
  • Quick learner capability
  • Multi-tasking abilities

Key Requirements

  • Bachelor's degree minimum
  • 1 year BPO or front-line experience
  • Typing speed of at least 50 wpm

Work Rights

Not specified

Tailored Resume

Cover Letter