Job Summary

• The Customer Support and Market Relations (CSMR) Retail Operations Manager is responsible for managing the life cycle of escalated issues across NRG East Retail brands.
• This individual is responsible for managing a team of Escalated Issue Representatives, as well as acting as liaison to both internal Regulatory and Utility Commission staff.
• The Manager will be a thought leader in identification and implementation of system and process improvements resulting in operational efficiencies and improved customer retention.

Matching Summary

Salary

Base: $117,200-$193,440; Bonus/Equity: annual bonus, short- and long-term incentives; Benefits: medical, vision, dental, 401K, flexible spending accounts

Skills & Requirements

Key Requirements

• High School Diploma or equivalent
• 3-4 years Operations, Back Office, or Customer Care related experience
• Proficient in Microsoft Tools: Word, Excel, Outlook
• Bachelor’s Degree strongly preferred
• Extensive Regulatory or Supervisory experience may be accepted in lieu of a bachelor’s degree
• At least three years previous Leadership and/or Supervisory experience is preferred

Work Rights