Base: $24.04 - $31.25 hourly; bonus/equity: not sp...
Onsite
1+ years fraud servicing experience
Call center or financial center background
Strong analytical and problem-solving skills
Bank of America Merrill Lynch is seeking a Sr. Fraud Analyst for their Wealth Management division in Pennington, NJ. The role involves managing complex customer situations related to fraudulent account activity, providing support, and ensuring client confidence through effective communication and problem-solving
Job Summary
This role is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity within Merrill Wealth Management.
Associates will handle inbound calls from clients and internal partners to initiate and update claims for various fraud types including credit cards, debit cards, and online wire transfers.
The position offers industry-leading benefits, access to paid time off, and a culture driven by diversity, resilience, and results.
Matching Summary
Match Score: 85
Bank of America Merrill Lynch is seeking a Sr. Fraud Analyst for their Wealth Management division in Pennington, NJ. The role involves managing complex customer situations related to fraudulent account activity, providing support, and ensuring client confidence through effective communication and problem-solving.
Salary
Base: $24.04 - $31.25 hourly; Bonus/Equity: Not specified (not incentive eligible); Benefits: Industry-leading benefits and paid time off included
Skills & Requirements
Must-have
1+ years fraud servicing experience
Call center or financial center background
Strong analytical and problem-solving skills
Ability to work fast-paced environment
Commitment to excellent attendance
Nice-to-have
Experience with credit card and debit card fraud
Knowledge of ACH and wire transfer disputes
Passion for client retention and confidence
Adaptability to new technology platforms
Team-player attitude with reliability
Key Requirements
Minimum 1 year of fraud servicing or call center experience
Intermediate proficiency with computers and current technology
Reliable attendance adhering to agreed work schedule including weekends and holidays