Technical Support, Associate

Shift4

Atlanta, Georgia, United States
On-site
Shift4shop e-commerce troubleshooting
Multi-channel customer support
Analyze call, ticket, chat logs
Shift4 is seeking a Technical Support Associate to assist customers with e-commerce related issues, requiring strong customer service and technical support experience. The role involves troubleshooting through various communication channels and requires a logical approach to problem-solving

Job Summary

  • Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world.
  • A Technical Support Representative is expected to work with customers to identify Shift4shop e-commerce related issues and achieve resolution by applying a logical thought process.
  • Representatives are also expected to acquire an in-depth understanding of the software and services customers use, accompanied by good interpersonal and customer service skills.

Matching Summary

Match Score: 85

Shift4 is seeking a Technical Support Associate to assist customers with e-commerce related issues, requiring strong customer service and technical support experience. The role involves troubleshooting through various communication channels and requires a logical approach to problem-solving.

Skills & Requirements

Must-have

  • Shift4shop e-commerce troubleshooting
  • Multi-channel customer support
  • Analyze call, ticket, chat logs
  • In-depth software understanding
  • Customer service skills

Nice-to-have

  • Logical thought process
  • Interpersonal skills
  • Proactive issue identification

Key Requirements

  • At least one year customer service experience
  • At least one year Technical Support experience
  • Ability to troubleshoot technical issues
  • Ability to multitask interactions

Work Rights

Not specified

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